Contact
Centers
↓
↓
Reality Defender’s call center deepfake detection analyzes live calls and identifies AI-generated voice clones in real time. Prevent unauthorized account access, fraudulent transactions, and identity theft — all within your existing contact center software.
No retraining. No relying on manual detection. Simply separate fraudulent threats from legitimate calls from the first ring.
28%
of adults victimized by AI voice cloning scams in the past year (Starling Bank)
Real Time.
Platform Agnostic.
Real-Time Detection
Identify audio deepfakes instantly to mitigate AI-generated threats within existing contact center workflows, enhancing security and efficiency.
Regulatory Compliance
Ensure compliance with customer verification and data security regulations by robustly detecting and addressing AI-generated voice calls.
Operational Efficiency
Triaging AI calls to AI agents improves contact center operations, prioritizing real customers and reducing communication mismatches.
Protecting Brand Integrity
Detect and address voice deepfakes early to safeguard your organization’s reputation and maintain consumer trust against disinformation and fraud.
Solutions to
Emerging Problems
Our solution for identifying AI-generated audio is platform agnostic, allowing contact centers to seamlessly integrate Reality Defender’s detection API within any existing telephony or call center stacks.
Revolutionary multi-model detection models search for signs of deepfake manipulation from established generative AI models as well as emerging techniques, securing your contact centers against the latest threats.
Reality Defender’s Real-Time Voice Deepfake Detection analyzes live calls at scale regardless of volume, alerting the contact center when a voice clone is detected. With both hosted and on-premises deployment, the Reality Defender platform is available to clients on their terms and with support for even the most stringent regulatory requirements.
Industry Leaders Use
Reality Defender
Financial
Enabling contact centers to swiftly identify AI-generated calls, safeguarding client accounts and assets while ensuring regulatory compliance and operational efficiency.
Healthcare
Empowering healthcare contact centers to identify AI-generated calls in real-time, protecting patient data, supporting operations by triaging deepfake callers, and ensuring regulatory compliance.
Government
Assisting federal and local agency contact centers in detecting deepfake voice calls in real-time, preventing fraud and unauthorized access while improving operational efficiency of government services by triaging genuine callers.
Why Reality Defender?
Robust Detection
See the complete picture behind every file with our comprehensive “ensemble of models” approach to detection.
Turn-Key Defense
Hook your system into ours with an encrypted API, or scan deepfakes in our web app.
Results That Matter
Access real-time risk scoring, email alerts, and reporting for all media types.
We partner with the world’s most trusted organizations
Subscribe to the Reality Defender Newsletter
