Finance
Use live voice results before resetting accounts, releasing funds, or changing card details.
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CONTACT CENTER SECURITY
Hear the synthetic signal before access or money moves
Flag cloned voices and AI callers while the call is live. Let your IVR and fraud rules decide whether to verify, route, or end it.
A familiar voice is no longer enough
Authentication checks the account and caller context. Analyze the speech as well, then weigh the result before granting access or changing a payment.
1.7M+
customer calls a global bank ran through Reality Defender in 2024.
~960
synthetic voice calls identified, with live alerts to about 600 reps.
43%
of organizations reported a deepfake audio-call incident in the past year (Gartner survey of 302 cybersecurity leaders, 2025)
Turn a live-call signal into the next step
Protect account access
Add voice analysis to password resets, recovery, and profile changes alongside your authentication checks.
Hold high-risk payments
Use a flagged voice to trigger your verification step before a transfer, refund, or claim.
Route AI callers
Use caller type with request and authorization data to keep useful automation moving.
Speed up fraud review
Send the score and call context to investigators before the next action.
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PRODUCTS
Put the live signal in your call flow
Analyze speech while agents can act. Bring recordings into the fraud review that follows.
RealCall: Flag cloned voices and AI callers mid-call.
RealAPI: Analyze recorded calls in fraud workflows.
Get deepfake findings and live AI caller signals from one platform.
Talk to a team memberContact Center Security Demo
Schedule a demo with our team to experience how Reality Defender's real-time detection protects your contact center against deepfake threats.
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INDUSTRIES
Follow the call to the decision it affects
Account access, agent capacity, and payment approvals call for different responses.
Government
Surface synthetic speech during benefits and public-service calls before changing access.
Telecommunications
Flag AI traffic around carrier accounts, number ports, and enterprise voice services.
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CUSTOMER STORY
A global bank found synthetic calls its controls missed
Live alerts reached about 600 frontline reps, and fraud teams gained a new path for triage and escalation alongside their existing call systems.
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RESEARCH + INSIGHTS